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Delivery Information

Delivery Information

DELIVERY & CARRIAGE INFORMATION

* Free delivery includes UK mainland postcodes only. Delivery to Offshore Islands, Scottish Highlands and Northern Ireland are subjuect to delivery charges.

Please ensure that you enter a contact number when you checkout as our couriers may contact you prior to delivery.

This is important and please be assured that your number will only be used for delivery purposes.

 

DELIVERY TIMESCALES

We aim to deliver your order 2 days after recieving your payment. For example if you order on a Monday we expect to deliver on the Wednesday. For orders recieved on a Thursday we will aim to deliver on the Monday. For orders received on a Friday or on a Weekend we will aim to deliver on the following Tuesday.

Larger orders and large sets may be sent on a 2 man delivery service which can take a couple of days longer to deliver. The courier will contact you to arrange the exact delivery time and day.

2 man deliveries are delivered into your house, usually to the room of your choice. This is a fantastic "white glove" delivery service and is included in the price you see, no additional payment is required!

 

SATURDAY DELIVERY

We can deliver on a Saturday at an additional cost of £19.95.

Please call us to make the additional payment on 08448 800077. We can then ensure your order is upgraded to the correct service without any hassle.

If your order is more urgent please just email or call us and we will do our best to meet your requirements.

 

TRACKING YOUR DELIVERY

Tracking information will be sent to you via email to the email address that you enter at payment. This informs you that your order is on it's way and allows you to track the progress of the delivery if you wish.

A free Text Message will also be sent to you by our couriers on the day of delivery advising of the expected delivery time.

Please ensure that both your mobile number and email address are up to date to benefit from these free services!

 

PRICING AND DELIVERY ZONES

Good News if you live in ZONE A or ZONE B all of our prices INCLUDE FREE DELIVERY.

We apologise in advance if you live in ZONES C, D, E or F as you will have to pay a surcharge on delivery, this is purely down to the couriers charging additional fees for deliveries to these areas.

Sending large and bulky items is very expensive.

We allow any customer who wants to arrange their own carriage to do so.

When purchasing from our site you must select the correct postcode for DELIVERY and to help you select the correct area please use the map below.

ZONE A - ENGLAND & WALES

ZONE B - SCOTLAND CENTRAL including postcodes below

AB10, AB11, AB12, AB15, AB16, AB24, AB25
PH1 through to PH11
PA1 through to PA19

ZONE C - SCOTTISH HIGHLANDS including postcodes below

ALL AB postcodes not shown in ZONE B
ALL IV postcodes
KA27, KA28
ALL KW postcodes
FK19, FK20, FK21
PA20 through to PA39
PH11 through to PH40

ZONE D - NORTHERN IRELAND

ZONE E - CHANNEL ISLANDS, ISLE of MAN & ISLE OF WHITE

* Free delivery includes UK mainland postcodes only. Delivery to Offshore Islands, Scottish Highlands and Northern Ireland are subjuect to delivery charges.

 

Cancellation, Termination and Returns

Your Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 30 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can notify us by email to getintouch@rightdealsuk.co.uk we will notify you of the return details and returns numbers required.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk, these goods must be returned unopened and undamaged. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation or using a courier that is not suitable for the items returned). If the goods are returned damaged you will be liable for the costs of making right and we reserve the right to deduct the cost of this from the amount due back to you.

In particular, the Company reserves the right to charge a 30% handling charge for goods which have been ordered as a special, bespoke item and is not a normal stocking item for the company. The company may incur losses due to goods being ordered as a special, the company only looks to cover the cost of this and does not profit from this.

The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements. If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.

If your order is subject to a Claimback made by the bank or the card issuer we reserve the right to challenge this and if the company believe the claim is of fraudulent reason we may choose to pursue you for costs that the company incur and loss of sales that this claimback has caused

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

All returns are sent back at the buyers cost unless faulty where the company will choose to replace or issue a refund.

We make every effort to describe products accurately we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. You are responsible for the cost of return postage or delivery.

All returns must have a valid authorisation code prior to return and be conducted by e-mail as per condition 8.2

Please send any item to the address below:
Returns Department
Right Deals UK Limited
Units C1-4
Junction 7 Business Park
Blackburn Road
Clayton-le-Moors
Accrington
BB5 5JW

Goods that are received damaged must be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We will either exchange them or provide a full refund, this will be provided at our cost. This does not affect your statutory rights as a consumer.

The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 8.2

In any case were Right Deals UK agree to arrange a collection for unwanted goods there will be a mimimum collection charge of £30.00, payable by the customer before a collection can be arranged. In this instance the refund will be processed once items are collected and returned by our courier. Collections to be arranaged for larger or multiple items where the price succeeds £30.00 will be priced and quoted by Right Deals UK dependant on size, weight and location.

We reserve the right to refuse collection on any items that have been partially or fully assembled and are not in their original packaging.

 

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered

We do not deliver to your area

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

We Accept

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